Feedback on the New Account Page Design on Casper.live | Voters

Feedback on the New Account Page Design on Casper.live

Bob Bobby

To the Casper Network Team,
I’m writing to express serious frustration with the latest update to the account page on Casper.live. As a long-time supporter and user of the Casper ecosystem, the new interface is shockingly unfriendly and unnecessarily confusing.
The previous layout was straightforward and intuitive. The updated version, however, feels cluttered, poorly structured, and far less usable. Key information that used to be easy to find now requires unnecessary navigation, and the visual hierarchy makes it difficult to quickly understand balances, staking details, and transaction information.
What is particularly concerning is that even experienced users—people who have supported Casper for years—are struggling to navigate the page. If long-time users find it confusing, it raises serious concerns about how new users are expected to interact with the platform.
User experience should be improving with updates, not regressing. At the moment, the redesign feels like a step backward. It gives the impression that usability and real user feedback were not properly considered during development.
Casper has always positioned itself as an accessible and enterprise-ready blockchain. Interfaces like Casper.live are a major touchpoint for the community, and right now this update does not reflect that standard.
I strongly encourage the team to review this redesign, gather actual user feedback, and prioritize clarity, usability, and intuitive navigation in the next iteration.
Right now, the account page feels less like an upgrade and more like an unnecessary complication.
Sincerely,
A long-time Casper supporter and user

A day ago

Konrad Blutstein

We'd love to hear your feedback on specific issues and address them, but we need to know what specific difficulties you're having using the new account page. We can start with:
What exactly is unfriendly to you?
What exactly is unnecessary confusing to you?
What do you consider to be key information?
What needs unnecessary navigation?
What makes it difficult to quickly understand balances?
What makes it difficult to understand staking details?
What makes it difficult to understand transaction information?
If needed (like now), we've kept the old design, and you can access it using the direct URL. Just add "-legacy" to  "account". Here's example: https://cspr.live/account-legacy/01a0d23e084a95cdee9c2fb226d54033d645873a7c7c9739de2158725c7dfe672f 
However, the old view will most likely be removed at the end of June this year.

Konrad Blutstein

At this point, perhaps a reminder of what exactly has changed is appropriate. We divided the data into 7 groups of information (now 8):

The information that should be visible always: the header, meaning everything that allows for the most complete identification of the account. With the latest update, there's also a marker indicating that the account is a contract publisher, and something not available on old page - the total account value, which, in addition to CSPR tokens, also includes CEP-18 tokens, for which the market value is known.
General view - most important informations:

Account info - some basic info, like full hashes, information about validator status, associated keys, and other related informations
Total balance - all information about your tokens, you have a clear information with some graphical represantation of your wallet structure.
Tokens - something completely new, a quick information about your CEP-18 tokens value, we display only 2 with highest value to not clutter the page, but you can easily go to Tokens view
Activity Feed - all operations in which your account take part in one place, without need to go to Transaction Details for most information users need

Transactions view - here we moved "Transactions", "Native Transfers" and "Token Txs" tables for users who need this type of data represenation. I remind, all data from this three tables, are in Activity Feed in General view
Tokens - nothing changed here comparing to old version
NFTs - here also nothing changed
Staking - Here you can find all staking/delegation-related information (and this view has been changed the most in the meantime due to users' feedback):

Total rewards is on top
Current delegations, shows almost the same information as in old view, with one addition, user can now easily check if the validator they delegated to is still active
Pending undelegations - again something completely new, you can track your undelegations now - something requested many times by users.
Rewards - same data as in old Staking Rewards tab

On-chain data - Here are mostly data needed by developers, or institutional users, and they are here to declutter the view:

Main purse - now is easier findable (most users checked raw data only to find this information)
Associated Keys (full list)
Named Keys
Raw data

Published contracts - something completely new, added in the latest version - all contracts published by given account.

Konrad Blutstein

Hey Bob Bobby, thank you for sharing your opinion about the refreshed Account page. First of all, I want to emphasize that the CSPR.live team is not making any changes to the site with the intention of making life more difficult for anyone. On the contrary, our team makes every effort to ensure that changes are as user-friendly as possible, and every change, especially one as significant as the Account page, is carefully prepared. The old version of the Account page no longer allowed for further development without further cluttering it, or significantly degrading the UI and consequently UX.

When implementing these changes, we naturally considered that some users might not be happy with the changes. This is a common occurrence in such situations and every company that made changes to its interface went through this. To mitigate this, for over three months, a link to the old version was available on the account page, along with information about the possibility of providing feedback if we had missed anything in the new design. Users shared their observations and difficulties through various channels, and we implemented appropriate corrections. It is natural that old design cannot be displayed indefinitely, especially since the data we have indicates a positive reception from the vast majority of users.

We also have reported on the changes that have taken place in various channel, providing links, for example:

(Sorry, due to character limits I have to break my reply into multiple messages.)